CUSTOMER SERVICE

Does your business or organisation experience any of these?

• Customers' needs being given insufficient priority?
• Lack of awareness of customers entering the premises?
• Counters being unstaffed or abandoned?
• Floor Customers not being observed, acknowledged or approached?
• Customers (or staff)leaving with cash or goods they have not paid for?
• Team members who lack the knowledge or skills to handle a known or suspected shoplifter?
• Loss of current or prospective customers through poor telephone practices?
• Unknowing breaches of customers' privacy making your organisation vulnerable to legal action?
• Team members who lack the knowledge or skills to effectively handle customer complaints or difficult customers?
• Team members who lack the knowledge or skills to prevent, or respond appropriately to, an armed robbery and thereby contributing to an unsafe workplace with possible legal ramifications?

TRAINING SOLUTIONS

We have an extensive range of training programs delivered by dedicated, skilled professionals that will raise your customer service standards to excellence. Programs include:

For Team Members

• Customers First
• Excellence in Floor and Counter Service
• Get Out From Behind the Counter
• Minimising Theft by Customers
• Professional Telephone Management
• Customers and the Privacy Act
• Handling Complaints
• Handling Difficult Customers
• Armed Robbery - Prevention and Survival
• In the Customer's Shoes™

For Managers and Supervisors

• Managing Customer Service
• Minimising Theft by Staff

CONSULTING SOLUTIONS

• Customer Service Audit

Our professional consultants will come to your location(s), observe your customer service, go through our 'Customer Service Audit Checklist' with you and provide a report with recommendations on how to improve your service.

• Telephone Mystery Caller

Our professional consultants will come to your location(s), observe your customer service, go through our 'Customer Service Audit Checklist' with you and provide a report with recommendations on how to improve your service.

COACHING SOLUTIONS

We also conduct Customer Service Coaching with Customer Service managers, supervisors and/or individual team members to educate and empower them to improve their Customer Service leadership and/or personal service.

Yes I would like someone to contact me to discuss how we can improve aspects of our Customer Service.