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Welcome to AUSTRALIAWIDE Training and Coaching Solutions

AUSTRALIAWIDE Training & Coaching Solutions provides high quality training, coaching and consulting to over 500 retail and professional clients in the Australian capital cities and in over 70 regional centres see current client locations.

Our network of over 60 dedicated, highly skilled, professional trainers, consultants and coaches (located in all capital cities and in regional centres from Cairns in Queensland to Broome in Western Australia) deliver our extensive range of high quality training programs and renowned performance enhancement services to significantly improve the knowledge, skills, attitudes and practices of managers, supervisors and team members and help build high performing work teams.

CUSTOMER SERVICE

Whether your business or organisation experiences:

  • customers' needs not being given top priority
  • customers not being acknowledged, approached and greeted in a timely and professional manner
  • customer complaints or difficult customers are not positively and professionally handled
  • shoplifting is not prevented or handled effectively
  • armed robbery is not prevented or handled effectively and safely - both practically and emotionally

We have CUSTOMER SERVICE SOLUTIONS for you.

SELLING SKILLS

If your sales consultants:

  • experience degrees of sales reluctance
  • sell single products instead of complete solutions
  • 'inform' customers rather than actively 'influencing' them to purchase
  • have difficulty staying in 'selling mode' because of other tasks
  • fail to build customer loyalty after completing the sale.

We have SELLING SKILL SOLUTIONS for you.

RETAIL MERCHANDISING

Well merchandised stock sells itself so if any of the following are a problem in your retail outlet:

  • Stock disciplines not being followed
  • Stock locations and/or proximities are inappropriate and/or provide greater opportunity for theft
  • Prime Visual Locations are not identified or used effectively
  • Floor Plan does not expose maximum product whilst allowing access
  • Lighting, flooring, signage, ticketing, music etc detract from shop's ambience instead of enhancing it
  • Team members lack 'visual awareness' or responsiveness
  • Displays are not done, are done poorly, or are left in place too long

We have RETAIL MERCHANDISING SOLUTIONS for you.

MANAGER / SUPERVISOR DEVELOPMENT

Whether your managers or supervisors are experiencing issues such as:

  • inadequate leadership, leadership 'vacuums' or power struggles
  • staff theft
  • an 'unsafe workplace'
  • poor task and/or time management
  • a lack of people management skills and
  • a lack of understanding of retail financial and sales management.

We have MANAGER / SUPERVISOR DEVELOPMENT SOLUTIONS for you.

PERFORMANCE MANAGEMENT & ENHANCEMENT

If your business or organisation is experiencing problems such as:

  • High staff turnover
  • Lack of teamwork
  • Low staff morale
  • 'Them and us' behaviours
  • Demotivated and / or under performing team members
  • Ineffective or destructive communication practices
  • Unresolved conflicts

We have PERFORMANCE ENHANCEMENT SOLUTIONS for you.

QUALITY ASSURANCE

If

  • Getting your organisation through the Quality Assurance process is proving to be a difficult and/or stressful exercise
  • Those responsible for achieving accreditation are unsure of what is required
  • Team members are having difficulty maintaining focus, momentum and enthusiasm
  • You are having difficulty managing normal operations while you are going through the process
  • You are struggling with time consuming documentation
  • You would like a pre-audit so that any deficiencies can be identified and corrected before the actual audit and stress is greatly reduced
  • You want help after accreditation to maintain standards for reaccreditation

We have QUALITY ASSURANCE SOLUTIONS for you.

Let us help you put all the pieces together.

Performance Diagram

Yes I would like someone to contact me to discuss my needs in one or more of these areas.

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AUSTRALIAWIDE Training & Coaching Solutions

Ph: Perth: +61 8 9367 6651    Sydney: +61 2 9037 4098    Melbourne +61 3 9011 8409
Brisbane: +61 7 3107 1685    Adelaide: +61 8 7070 0565
Fax: 08 9367 5161 (in Australia), +61 8 9367 5161 (International)
Web: www.awlink.com.au

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